Terms & Conditions

Natural stones

 

Contact Decorium
Our mission is simple:

"Provide great quality stones at affordable prices by bringing direct from the source and fabricate in our premises."

We will respond to your queries within couple of hours, however it may take little longer at busy times. You can always call us direct on 020 8438 8222 and get immediate response.

Edge Styles

Delivery, Cancellations and Return Policy

Although we make every effort to work with customers to avoid issues there will be times when things don't work out as perfect as we expect. Therefore we have listed some terms and conditions to avoid any misunderstandings and guide our customers to a honest relationship.

Cancellations

Decorium Limited does not offer refund in the following conditions;

1. If any of the supplied stones are damaged
2. If any slabs or tiles altered in any way
3. If the product is a bespoke design particularly made for the purchasing customer

Accepted returns will incur a restocking fee of 25% of the value of the order and charges both for inward and outward delivery.

Partial returns are not accepted due to the complication of stock level management.

Damaged or inaccurate goods must be reported within 2 days of delivery.

Cancellation are accepted only if the goods haven't been dispatched to the customer.

Deposit of 25% payments are not refundable in case of order cancellations.

Delivery

Decorium charges delivery fee on all orders.

Accepted returns incur a standard delivery charge.

Any damage to the pallets or stones must be reported to the driver at the point of delivery.

If the delivered order is one pallet only the customer must check and count the goods with the delivering driver to make sure the goods are correct and not damaged.

Customer has 2 days to check the delivered goods if the order is more than one pallet.

 

For all your comments and suggestions please contact Support Team here!